ProActive Care builds a relationship that allows us to predict your needs and technology struggles. With ProActive Care, you gain your own IT team who truly knows you and is waiting for your call.
Service Level Agreement
When a problem occurs, we respond within 90 minutes on weekdays during business hours for Standard and after hours for Premium. Our responsiveness to quickly resolve client tech issues demonstrates our commitment to clients.
Local Engineers
Our engineers live locally and understand the San Francisco Bay Area business culture.
Continual Active Monitoring of Backup & Network Security
Our clients can be confident we’ll quickly detect threats to their systems. We use multiple tools for active monitoring. Our engineers check alerts, diagnose issues, and respond to security risks 24/7.
Onboarding & Off-Boarding User Accounts
Our engineers ensure new employees have access to their needed accounts on the first day. For example, access to email, collaboration platforms (Teams, Slack), and file storage (SharePoint, Dropbox). Offboarding is the same process, only in reverse. Removing access to accounts to ensure company data does not leave.
Secure Documentation
Our engineers store passwords and system notes at a secure off-site location, never keeping sensitive client information on personal devices.
Inventory
We track client equipment, devices, and the software they run, whether items are in the office or with teammates working from home. When users contact us to diagnose an issue, we look up the device by name and quickly access its documented history, helping us provide a quick response.
Vendor Management
ProActive communicates with vendors to set up computer systems and diagnose problems. We understand what information vendors need to complete a project.
Computer Protection Patch Management & Breach Detection
We manage software updates so client’s computer systems run smoothly and are not interrupted during the work day. We have a regular, monthly patching schedule that fixes those pesky software bugs or determine workarounds to keep computers running.
CIO Oversight and Meetings
ProActive fills the role of Chief Information Officer (CIO) for our clients. We meet with business owners or design makers to design their technology roadmap and implement technology solutions.
Annual User Security Training
ProActive provides training for our client’s employees on how to keep the company’s technology environment safe from potential threats.
ProActive Care is a holistic plan focused on providing our clients with a worry-free technology experience. See all the points ProActive Care covers at a glance in our free download.
