The ProActive

Way

Forget about technology, focus on what your business does best.

24/7

SUPPORT

90

MIN RESPONSE

25+

YEARS OF SERVICE

ProActiveWay clients gain our impressive response time, experienced engineers, results driven practices, and technology that is aligned with business needs. The 5 pillars of the ProActiveWay deliver a more reliable technology experience, ProActive problem solving, tightened cyber security and fast incident resolution, all without forcing unnecessary complexity.

Foundation

Establishes our relationship with every client, as well as our commitment to a standard of care and oversight that minimizes disruptions. This pillar includes an Annual Technology Roadmap which ensures technology is aligned with your business needs.

Service Level Agreement: 90 min response
Dedicated IT Team
Secure Documentation of Technology Assets
Active monitoring: backup, network, security
Patch management and Vendor coordination
User account onboarding & offboarding
Annual Cyber Security Workshop
Technology Roadmap: strategy session

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Shield

The device protection layer where skilled human engineers work hand in hand with enterprise grade tools to prevent costly cyber incidents. We get you back to work faster with tools that catch compromises in real time, isolate effected devices, and significantly minimize threat dwell time.

Remote Management & Monitoring on every PC
Advanced Anti Virus/EDR (Endpoint Detection & Response)
24/7 Huntress SOC (Security Operations Center)
Human analysts, not just AI
Compromised device isolated in minutes
Devices ready for any environment

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Respond

Our clients love our cohesive team, client liaison, dedicated engineers, and impressive response time. We know support needs vary, respond allows you to choose the billing model that works for your team.

Direct number to people you know.
Client Liaison coordinating all your technology needs
End user support: hardware & software
Remote troubleshooting: phone, email, remote session
Onsite support when needed
Guided security incident response

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Workspace

We work alongside you to craft a digital workspace informed by in depth experience with diverse industries, file access methods, and security demands. By using a business focused lens our engineers continuously highlight opportunities within your existing tech set up to increase productivity, give peace of mind, and reduce interruptions.

Configuration and oversight: MS365, Google Workspace, Dropbox
Functional improvement to everyday communication: email, Teams, Slack, Meet
Intentional set up and workspace crafting based on your input
24/7 Identity Threat detection & response: compromised accounts isolated in minutes
Real time security configuration & compliance enforcement

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Build

From simple assessments to complex projects we ensure technology strategy remains aligned with your whole business and gets done right the first time. We guide you on technology investments that can handle the evolution of your business and give your team the tools to do their best work.

Comprehensive assessments (Backup, Network, Security and WIFI)
AI readiness & policy
Network and server build including migration projects
Office move planning and setup
Risk analysis: insurance and compliance
Advocate for clients best interest with other technology vendors
Technology strategy and execution

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Frequently Asked Questions

Do my previous employees still have access to my company data?

This usually happens when you don’t have a proper Offboarding process in place. We help you build a smooth and secure Offboarding process that limits company data accessibility.

Are you affordable?

We provide the quality enterprise level support your business deserves for a fair price. Our only focus is on providing the services that best suit your business, never anything you don’t need. Contact us to discuss your specific needs and for an estimate.

My insurance company wants me to fill out a questionnaire to get my cyber insurance policy. Can you help?

YES, we understand and have experience in filling out these questionnaires. We will assist you in understanding what is asked of you and help you accurately answer questions so that you comply with coverage and know your claim will be covered.

How can I improve my new employee’s 1st day experience?

We can help set up a smooth onboarding process that ensures your new employee can easily access all the documents, accounts, and data they need to jump right into their job.

Can you decipher what all these technology vendors are telling me?

Yes, let our Helpdesk make the call for you. They are familiar with vendors and know the right questions to ask them to make the process faster and smoother.