Learn why our clients rely on us
When your staff needs support. We are here for them.
90
min response
24/7
Support
25+
Years of service
Achieving more together
Switching vendors can be stressful. We ease your transition. Meet and get to know your IT team and the engineer who will understand your company, tech environment and reduce your pain points. Ensuring you never have to explain yourself all over again to someone new.
Layers of support:
Preventative Support
- Data Back Ups and Patching
- Monitoring Unusual Network Activity
- Organizing Systems for Maximum Efficiency
On-Call Support
- Real person, 24/7, 90 min or less response time
- Attentive engineer, hears and works towards a solution and follows up
- Client Liaison, direct communication channel and translator of tech speak
- Returning you back to work as soon as possible.
We never leave you to deal with tech alone, whether that’s talking to third party vendors for you or helping you learn how to use a new application.
Tailored IT Support and Services
ProActive Care: Our premium service with our dedicated local team includes onboarding and offboarding users and direct support to your users. We support your computers and manage their computer protection software.
Services we also provide:
- Zoom room/Hybrid conference room set-up
- Wifi survey of your office space
- New office design and configured to your specific needs
- Offsite and mobile employees: communication systematization
IT Assessments
We want you to forget about your daily tech. Assessments are a preventive measure, leading to less interruptions and improved workflow.
- Back-Up Assessment: recovering unintentional data deletion
- Security Assessment: identifying entry points risks
- Network Assessment: optimizing your network and configuring it to your business needs
Small Business IT Consulting
We understand Small Business and your passion behind your work. We listen to assist you in maximizing resources. We work to understand what growth cycle you are in and what changes need to take place to get you to that next level.
We look at how the right technology can propel your business forward. Supporting you in this process by:
- Annual IT budgeting
- Annual cyber insurance review
- Technology alignment meeting
- Project Management
- Cloud infrastructure Design
- Network infrastructure Design
"ProActive completed a Network Assessment in 2020 that identified numerous machines using Windows 7 and over 5 years old, exposing a security vulnerability. The recommendation was to replace them with new laptops, which proved to be most useful in working remotely."
SF Chamber of Commerce
Frequently Asked Questions
This usually happens when you don’t have a proper Offboarding process in place. We help you build a smooth and secure Offboarding process that limits company data accessibility.
We provide the quality enterprise level support your business deserves for a fair price. Our only focus is on providing the services that best suit your business, never anything you don’t need. Contact us to discuss your specific needs and for an estimate.
YES, we understand and have experience in filling out these questionnaires. We will assist you in understanding what is asked of you and help you accurately answer questions so that you comply with coverage and know your claim will be covered.
We can help set up a smooth onboarding process that ensures your new employee can easily access all the documents, accounts, and data they need to jump right into their job.
Yes, let our Helpdesk make the call for you. They are familiar with vendors and know the right questions to ask them to make the process faster and smoother.