Small businesses refer to the high cost of IT as the reason for not partnering with an IT vendor. What they don’t realize is that they are already losing thousands of dollars, and days of downtime. Poorly managed tech is one of the most common interrupters of employee productivity, as employees must become tech experts to resolve issues from inefficient systems, instead of doing their actual jobs.
We surveyed our Network and system engineers for the 5 most common tech issues small businesses face and how much downtime they caused.
Server Issues
When a server goes down, it can cause 1- 5 days of downtime as your employees lose access to key systems and information they need to operate the business. Our engineers are alerted to the issue and resolve it early in the morning before a single employee steps into the office to start work for the day, resulting in no downtime.
Vendor management
From arguing with the phone, internet or a software company can cause your employees hours to days of downtime. Our engineers can make these calls for you, using their expertise and relationship with vendors to speed up the process, advocate for you and get you the best solution possible.
Lost Documents
Searching for “lost” documents and emails can cause an employee hours to a full day of downtime. Our engineers help clients create filing structure that are efficient and easy to use, reliable backup systems and are there to assist when those truly lost files or emails need finding.
Account Access and Onboarding
Properly onboarding your employee with access to correct accounts and passwords to perform their job tasks can often create hours to days of downtime. Our engineers guide each employee through a smooth onboarding process that ensures everyone has access to the accounts and applications to perform their job tasks. When someone’s access needs to change, a password is forgotten or an app is giving someone trouble, our engineers are on hand to trouble shoot.
Lack of Expertise
Most businesses don’t have the tech expertise to notice the seemingly small issues in your tech environment that can lead to major issues. This might be a faulty power supply, Wi-Fi that doesn’t quite reach the back corner of the office, or outdated hardware that slows everyone down and can cause security breaches. This can easily be prevented with an assessment of your physical and online tech environment and network. Our engineers know how to spot the small details that can prevent days of frustration and downtime or even cost you your business.
Now ask yourself what is an hour, a day, a week or even a whole month of productivity worth to your business? How much time have you already lost as employees attempt to become tech experts instead of advancing their skills in the position you actually hired them for? As you look back on the last couple of years, how much money could proper tech support have saved your business?
When you start to add up the days and dollars lost, you can see IT support for the investment in your business that it truly is.
If you are interested in seeing how ProActive’s services can save you from experiencing even more downtime, contact us and schedule a call.
